By: Christal Tobar

Christal Tobar — Tue, 16 Jun 2020 20:55:15 +0000

Mr. Fertitta I am at your Golden Nugget in Lake Charles Louisiana and the customer service here is pathetic. After the pandemic you should’ve retrained you’re employees. It’s 3:50 PM and my room has not been cleaned. Your manager John is impossible to deal with. I fell at the pool waiting to order a club soda and although I was sitting at the pool I did not have a server, therefore the bartender would not serve me because I was at the pool. After I fell I went to front desk. To no avail there was not a positive response from manager John on duty. He offered me $20.00 in which I declined. I called him then he offered $50.00 I specifically told him he should come me dinner he said no I’ll give $75.00. I agreed and ordered 2 cheeseburgers and the bill was $34.00 and he told me to charge to the room an i would get credit for it. Today I looked at my account and I OWE $4.00z seem odd

Thank you
Christal Tobar Cabello

By: J. Bailey

J. Bailey — Mon, 18 May 2020 20:29:08 +0000

Will there be adult beverage service in the casino?

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By: Christal Tobar

By: J. Bailey