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By: Bud

Bud — Thu, 09 Mar 2023 19:57:54 +0000

Used to go in the 70s a lot from Phoenix. Always stayed at the showboat. Knew the pit bosses and most of the dealers. Always got comped a nice room and steak dinners and I wasn’t a big stakes gambler but I was there often!

By: Karen

Karen — Wed, 30 Dec 2020 13:18:41 +0000

I love the way the city is now, but I also miss the way it used to be. I worked there in the mid-’90s, around the time the Sands was imploded, and I loved the Sands.

By: Johnny

Johnny — Mon, 21 Dec 2020 13:03:17 +0000

Where do you start? Can you find a GM on the strip that has an actual gaming background? Most of them do not come from the gaming industry but imported from elsewhere, mostly have financial degrees and little job experience. We call them No Men as they do not understand what it means to provide customers with outstanding service, they do not understand because they cannot clearly see the financial result of the expense expended to have a great customer service program. They tend to have little to no personality and huge egos. The days when gamblers were the coveted prize, these days, all of the marketing efforts are being spent on looking hip, slick and cool going after millennials and the like. I remember hearing from a GM, who was born and raised in the gaming industry, “YOU GET WHAT YOU MARKET TO”, and Vegas has not been marketing to gamblers, thats for sh*t sure.

By: Matty J

Matty J — Sun, 13 Dec 2020 23:34:01 +0000

The problem nowadays is simple greed. I’m always hearing about the glory days when the mob ran things & you’d get your dinner comped or were given free tickets to a show after gambling a bit. These corporations always ruin things because they insist on making money on every aspect of the business.

By: Lorraine

Lorraine — Tue, 08 Dec 2020 13:52:57 +0000

First, I appreciate and commend Vegas for what they are doing to make it safe during this horrible virus situation. That aside, I started going regularly in 1997 and still love it. However, the most discouraging thing to me has been the jackpot totals that have seemed to decrease steadily over the years. It seems so difficult to find a machine with a high jackpot for a relatively small bet (not talking progressives that hit and reset). I could go for a week and make my gambling budget last but that’s difficult to do now because of the minimums required to hit those small jackpots. The end result is I spend more time walking around the casino, or going to a different strip casino, searching for a viable machine to play. Increased free play would help! Hoping Vegas does become more ‘customer friendly’, that old personal touch was great!

By: Lauretta Kliest

Lauretta Kliest — Tue, 08 Dec 2020 01:59:49 +0000

I can only speak for my husband and myself but Las Vegas started losing some of its “Magic” when the “Theme” hotels begin losing their “Themes”! Every one down the Strip is all alike. You used to feel like you were IN Egypt, or New York, Monte Carlo, Italy, Paris, or Treasure Island, (Pirate Show), little by little all the “fun stuff” came down and they were all homogenized to look oh-so-adult! Only one left, at least the last time I was in there, was the Venetian….still like being in Italy! Bring back the “Fun”!

By: Jake

Jake — Tue, 08 Dec 2020 01:57:11 +0000

Color me surprised that nickle and dimeing your customers for short term gain is leading to suffering. Corporations got too big for their britches and now find that chasing the fickle young and dumb along with the ultra rich is producing diminished results. The comment about corporations starting in the 80s treating gambling as just an additional amenity says it all. Without gambling Las Vegas isn’t a destination. You can find resort pools and nice shopping in to many other areas of the country. Treat your customers habitually worse with diminishing value and you are committing financial suicide. That’s the sad part: it is self inflicted.

By: Mishy

Mishy — Tue, 08 Dec 2020 00:38:59 +0000

We can not wait to move back to Florida. Vegas sucks.

By: Alan M Feldman

Alan M Feldman — Mon, 07 Dec 2020 21:29:28 +0000

Get rid of resort and parking fees . Would be a start. Try not to make your clients feel like walking wallets. And as always customer service. Treat your clients better and inspire brand loayalty.

By: Melissa Harris

Melissa Harris — Mon, 07 Dec 2020 20:00:28 +0000

My grandma moved there in the mid 90s and even from then to now a trip to vegas is quadruple the price! Resorts have gone crazy with RESORT FEES I don’t use any of that crap(pools, wifi, exercise equp.) Then to charge more to park the car than it cost to rent a car, ridiculous! No customer service in the “chain” resorts. MGM and Ceasars are who is RUINING Vegas We went out 2 weeks ago, rented a car, stayed downtown and only went to the strip once, sad nothing we wanted to didn’t open till 4, it was Saturday afternoon so we went to Jimmy Buffets and had margaritas and crappy chips,salsa, and cheese dip. $85 for shitty food, service, and very weak drinks!
Im over it! Foxwoods in Connecticut gives me great comps, personalized service and they still care about keeping the customers happy. Its a huge resort, more than 1 hotel, has an outlet mall attached and in the fall is the most gorgeous views of the multi colored tree tops pictures cant capture the beauty like in person. Its in the middle of nowhere and on tribal land. They still know hospitality is what will bring you back because your probably not gonna just be in the area! Las Vegas is a quick drive for so many that if your only 4-5 hrs away its a close weekend away if you can afford it. But the competition is all doing business wrong in raising prices for less service. I can gamble across the street at my local bar, its never been gambling that was the attraction in Vegas it was the hospitality of the people who worked these jobs. They no longer care, its a paycheck that pays the same no matter how they treat you. Even if your a big tipper, don’t expect that to change because I have a habbit of over tipping, after20 years of bartending I know sometimes working with the public has its moments but if someone shows appreciation that will usually get them to at least smile or say Thank You! It doesn’t change, the next day they won’t even remember you! It’s sad, so many people out of work but they keep these people as they are “cost effective” I’ll stay home, wait on mysef, sleep in a clean comfortable bed and maybe concider a new place to vacation!!!
On a side note::
The Stratosphere was actually very very good to me, its not a horrible place like some make it out to be, the neighborhood needs some work but if your renting a car and vallet park,its still free there, it is totally safe and I have Never had any issues with the staff and I did have a casino host untill the change, not sure now because they haven’t called since the changes.

By: Richard Schulze

Richard Schulze — Mon, 07 Dec 2020 19:55:52 +0000

You voted for a governor that destroyed Vegas…hahahaha

By: Jerk Jones

Jerk Jones — Mon, 07 Dec 2020 19:26:13 +0000

Some casinos have really nice Shitters.Always clean and serviced and not backed up,or clogged..Hand soap always Filled up.

By: Mike

Mike — Mon, 07 Dec 2020 19:19:10 +0000

I like Vegas. Go there a few times a year but I see that dwindling. I like to gamble and the games that are offered on the strip are the absolute worst for players. Between the auto shufflers and lower blackjack payouts it’s not a place any knowledgeable player will play. I tend to go off strip more and more. And I am starting to ask myself why make the trip when there are ‘lesser’ gambling areas closer to where I live that offer friendlier games for players.

I had hoped that these hard times would lead casinos back to their base, but when I was there a few months ago it seems only to have lead them to raising all the table minimums and making all the blackjack tables a 6:5 payout.

By: Carnak

Carnak — Mon, 07 Dec 2020 18:19:08 +0000

:: If all casino owners could agree that in order to survive long term they need satisfied customers, they would all agree that they must change the way Las Vegas works. Right? Reverse the greed, demote the bean counters, man up and revolutionize the town with true client-driven strategies for the New World we’re all heading into, like it or not.

If that means reviving & imitating the good old days, fine. Personalized service staff assigned to all guests! Single-deck Blackjack! Whatever it takes. The secret is no more bullshit, no more concealing the greed with a bunch of worn-out shell games and hidden fees. Lower the prices!

The customer is always right in the New Las Vegas. Step right this way, folks! Our stockholders are broke because we’ve cancelled big dividends, but we’re gonna make damned sure your stay is fantastic !

Can you see the impossible, magical thinking in all this? That’s because of one simple fact :: America herself is as ruined by Greed as Las Vegas is. Even if you could find one visionary casino owner who was passionate about making these changes, he couldn’t do it unless all the other owners were on board, and that’s impossible.

In fact I doubt humans even make major strategic decisions such as this any longer. It’s some clever artificial computer on Wall Street ! No one has the balls to challenge Wall Street !

So kiss your gambling ass goodbye and say farewell to the Las Vegas you loved, because until Green Aliens land & take over Vegas and bring back free cocktails for everybody, your pockets are gonna be empty forever and Las Vegas will be a sad, empty shell where Royal Flushes never hit again.

By: Marvin Karlins

Marvin Karlins — Mon, 07 Dec 2020 17:11:54 +0000

I began gambling in Vegas in 1971. Back then Nevada had a monopoly on gaming in the USA, but there were no resort fees, food and beverage was a bargain, and players were pampered. I used to go on junkets to the Sands and had unlimited RFB comps. I remember spending $650 for dinner one night and no one said anything. There was always a welcoming bowl of fruit in my room when I arrived. My casino host would call me when there were special events he knew I liked. He would personally invite me out to Vegas and set everything up for a carefree stay. At that time I was basically a 5K credit line gambler (probably 15K by today’s standards). Thus, I was far from being a whale…but I always felt special in Vegas. Now when I go to Vegas, with an
equivalent credit line…everything is done by “points” accumulated on a “player card”…and, except for mailers, contact between myself and the casino is basically nil. I agree with your other commentators: the greatest way to rejuvenate Vegas–and the “old” Vegas feeling–is to make the gambler/casino relationship more personal, don’t try to make every activity in Vegas revenue generating (e.g., food can be a great loss-leader for generating more profits elsewhere–at the tables) and get rid of the worst idea to ever come out of Vegas: the HATED RESORT TAX!

By: Brian

Brian — Mon, 07 Dec 2020 16:43:12 +0000

Ive been going to vegas for 25+ years for usually a week or more at a time , i have seen the decline of vegas and im only there once or twice a year , these casino owners /ceo are there all the time and should take notice, their greed by charging fees for everything , parking , resort fees those are a joke , all these fees have discouraged people like me that enjoyed coming to vegas for the atmosphere and to gamble and enjoy shows and spend money , vegas now caters to the ghetto element with the music and DJs and atmosphere they project with the music choices , that ghetto element has become more apparent with the strip violence , vegas is driving out good people who spend money and enjoyed vegas , and caters to the ghetto which, see how much they do for vegas . Why would anyone choose to go there and spend their money with fees up the butt before you even walk in the door , violence , ghetto , there are plenty of other casinos and resorts now around the country that people can choose from , hopefully the author of this article reads these comments and can forward them to some of these casino ceos , maybe some of these comments will strike a cord and work to bring back an enjoyable safe vegas for all people to come and enjoy , not just ghetto gang element

By: Stephen Garey

Stephen Garey — Mon, 07 Dec 2020 15:13:41 +0000

So true. There must be a way to bring the “Las Vegas feel” back. The larger resorts make the Strip look like Wall Street banks. The personal aspect is obliterated. Bring back some of the personal feel, and I’ll be back in a hurry!

By: Michael ionno

Michael ionno — Mon, 07 Dec 2020 14:29:11 +0000

I have been to L V 20 times since 1994. The enjoyment I used to have is gone – Sad to say. Greed has taken over beyond reason. The resort tax is nothing more than legal robbery – on a 4 night stay this can be $140.00 add that to the food & drink, cost of the trip etc Lv is a place that a lot of people just won’t go to anymore $12 – $16 fir a vodka lime and tonic is disgusting, none of my casino going friends will not visit there any longer. Seems a coincidence the resort tax came into being when the NHL team was coming and then the Nfl right behind. If Goodman wants these teams let her pay fir them. It’s a sin what she and her cronies have done to what was my favorite place on earth – bar none!

By: Mark Herman

Mark Herman — Mon, 07 Dec 2020 13:45:53 +0000

As a kid born in 1959 and going to my folks to Vegas but more to Reno I believe children should not be on the the floor where there’s gambling they should be kept this side that’s where I was kept…

By: Ryan Heth

Ryan Heth — Mon, 07 Dec 2020 13:19:12 +0000

When I was younger and broke you would find me in Vegas 4-5 times a year. I work at a college and have summers off, long Christmas breaks, and Spring Break off with my job. Now that I’m older and have quite a bit more money coming in you’d think I would be there just as much or more. However, I can’t bring myself to make that trip due to these resort fees that I am 110% offended by and pissed off about every time I’m making a reservation. I either decide to go somewhere tropical, or just stay and gamble in my home casino. I’m not going to do it, these fees are ridiculous and it makes Vegas seem like a rip off from the moment I make that reservation. I don’t spend money when I feel like I’m being ripped off.

By: Gary Carlson

Gary Carlson — Mon, 07 Dec 2020 12:33:23 +0000

I was born in Las Vegas in 1950..
Sadly or in reality my views of las vegas I know is totaly opposite from history some speak of.
My mother was Wilbur Clark’s secretary and I called him Uncle Wilbur for years.
We lived on Tumbleweed Lane in the 1940’s and 50’s later known as Twain Avenue and a lady. At the then end of the street had a public swimming pool….so much fun until she sold out in 1958.
I luv las vegas experts that litterly know nothing about Las Vegas..so sad .

By: Joseph L. Williams Jr.

Joseph L. Williams Jr. — Mon, 07 Dec 2020 12:16:50 +0000

There is only one ‘Vegas’!…

By: Yadegni

Yadegni — Mon, 07 Dec 2020 11:52:49 +0000

It is sad to see how the city will fade because magic does not exist. I am a woman who obsessed me with one day coming to play in the casinos of this city. I thought it was real that you made money, but no, the magic of everything is that people come because they think they will win. Casinos cheat all the time, eventually no one will come. I’m a professional player and I managed to figure out where the roulette ball might land. Just because of my brain and they vetoed me. For example, STATION CASINOS DO NOT ALLOW ME TO ENTER THEIR facilities. Because only they can win! I don’t cheat, I like to gamble and of course win, they don’t even let me work in the casinos anymore. They know me and in all the others I can play, but only if I let myself win. It’s not fair and that’s why I cursed them. I have a special power that attracts what I want Mi ingles no es muy

By: Linda Meherg

Linda Meherg — Mon, 07 Dec 2020 10:33:12 +0000

I miss the Duns and Lady Luck .THOSE WERE THE DAYS

By: Debra Marshall

Debra Marshall — Mon, 07 Dec 2020 09:06:26 +0000

I started coming to Vegas when I moved to Phoenix in the late seventies. Back then it was a magical place to on Fremont street with places like the Pioneer having table games right on the open doorways. Binons was the place to be and the Foor Queens. Now Fremont has become somewhat of a dangerous slum and the Strip is so money hungry with paying to park and live entertainment has gone by the wayside these days. Since moving here in 2010 to retire the days of old Las Vegas are gone. The corporate owned casinos are impersonal and in it for the buck

By: Bernadette Nata

Bernadette Nata — Mon, 07 Dec 2020 08:17:20 +0000

Get rid of the fees for usage of fitness center etc.per day. They’d get more people.

Paying 30 to 50.00 per day?
We select a hotel to stay at, we expect everything, included

Money saved? No. However, more money to gamble with.
Regarding the call girls out near Circus Circus make sure they’re not on the strip
Tacky some families, don’t want that trouble in Vegas, and what it brings

Vegas, classy, friendly, loves family, children( safe) and seniors ( safe). Something for everybody.
Motorcycle gangs rivals we dont need & more

By: Gerald Doran

Gerald Doran — Mon, 07 Dec 2020 07:35:02 +0000

I grew up in Las Vegas in the 60s and 70s. And it wasn’t what you know its who you know. They would cater to the average gambler as you said it was like walking in and somebody knew your name. Like cheers the series. If you went back to taking care of people like that Vegas will come back tenfold. Let the Bing counters figure another way to make money. Give away free breakfast free lunch And free dinners. If they’re gambling for them simple something to gamble for. Not rewards.. points. I never did like that much. Get your dealers pit bosses and of course the casino host get to know the customer. He may be just Joe Schmoe at his job but he could be somebody for you to boost up on a pedestal and make feel warm and comfy

By: TNT

TNT — Mon, 07 Dec 2020 07:22:55 +0000

As a frequent visitor and LV fan, I do enjoy the personal attention I garner from the resort hosts. I stay wherever I receive the best comp offers. I am not a high roller. I never spend more than $5k on a three day getaway but my suite, food and spa services are hosted. Usually a limo service as well. Those perks are what keep me happy and returning several times a year. Love Las Vegas!

By: BILL KATES

BILL KATES — Mon, 07 Dec 2020 06:25:49 +0000

THE RESORTS ARE COLD NOW. IF YOU WANT MAGIC. IT WILL REQUIRE LIVE MUSIC IN THE LOUNGES. START BY CONTRACTIN LOUIE PRIMA JR. AND THE WITNESSES. THERE ARE TONS OF GREAT PLAYERS RUSTING AWAY IN THEIR HOMES WHILE “DJ’S”. PLAY RECORDS CREATED BY HORRIBLE MUSICIANS TO A BUNCH OF DANCING DRUNKEN MONKEYS. IF YOU HIRE CLASS ACTS, YOU WILL ATTRACK A CLASS AUDIENCE THAT ALSO GAMBLES. THOSE PEOPLE CAN AFFORD GREAT RESTAURANTS AND MUSIC AND THAT IS THE FORMULA THAT WORKED BEFORE THE ACCOUNTANTS TOOK OVER VEGAS. YOU HAVE OVERPRICED YOUR PRODUCT AND LOWER ITS VALUE TO THE “PLAYERS” AT THE SAME TIME!!!

By: Giovanni

Giovanni — Mon, 07 Dec 2020 06:17:24 +0000

Vegas has lost what made it the best place to have fun and where the hotel employees knew you by name. I’ve been here since 1984 at age 18 I moved here. Today, like they say it’s Disneyland but with crime, homeless problem and the people who move here are a the village idiots from other places. This city is a mess but I still love it and I wouldn’t live anywhere else

By: Badger Fishinski

Badger Fishinski — Mon, 07 Dec 2020 06:01:54 +0000

Overall, LV Casinos these days are penny wise and pound foolish when it comes to catering to the table games gambler. When I used to walk around the casino with many of their green and black chips that I just won, theyd bathe me in a comp dinner or show…without me even asking. The rule was to do anything to keep the player on your property, especially when they have house chips in their pocket. Nowadays getting a comp is like pulling teeth….but what is amazing is that if I have to pay for my dinner, theres a very good chance I will leave their property….and take their house money with me. The new LV has truly lost the connection with the table games gambler….

By: Leslie Brewer

Leslie Brewer — Mon, 07 Dec 2020 04:34:31 +0000

Ridiculous. The way to get back is to stop charging for parking . Bring back the low cost breakfasts Las Vegas was famous for. It made people feel a little better about losing at the slots.

By: jason browne

jason browne — Mon, 07 Dec 2020 04:21:09 +0000

Los Vegas Rocks one of the funnest places to go.

By: Rosemarie hansen

Rosemarie hansen — Mon, 07 Dec 2020 04:15:17 +0000

Please restore smoking areas I have been a casino player for 40 yrs and I think you can come up with an inside area at slot machines without having to leave to have a smoke

By: Michael petty

Michael petty — Mon, 07 Dec 2020 04:00:40 +0000

I completely agree with the re connecting concept.
Customer service in Vegas and in the whole country for the past 50 years has sucked. And today it is practically a dinosaur. It doesn’t exist. I wish they’d let me get in there and fix the problem. But your gonna have to take a hit. Especially in the beginning. But it will pay off in the end.

By: Mychal Jeffrey Meyers

Mychal Jeffrey Meyers — Mon, 07 Dec 2020 03:40:57 +0000

Maybe they could end the bullsh** resort fees and other garbage that are nothing but padding on your tab.

By: Jerry

Jerry — Mon, 07 Dec 2020 00:18:54 +0000

The large owners need to be broken up. There is no incentive for MGM or Caesars to cater to the players when you own all the casinos. If the max was two casinos per owner on the strip then it might go back to the way it was. Ah heck who am I fooling… they’ll all calude to keep it the way it is now.