MGM Resorts Charges $15 Extra Per Night to Book Vegas Rooms Via Humans
Posted on: August 23, 2024, 12:01h.
Last updated on: August 23, 2024, 12:09h.
Booking directly from a casino resort on the Las Vegas Strip may sometimes still get you a better rate than an online travel agency. But if you try to do it over the phone, beware of a new fee that’s recently come to light.
MGM Resorts is apparently charging $15 extra per room, per night, if the room was reserved through a human. The charge will show up on your final receipt upon checkout, where it’s called an “ICE Contact Center Fee.”
One recent visitor — who shared their bill, and their displeasure, with Twitter user @HeatherBenson75 — paid MGM $15 for each night of a three-day stay booked through a live agent. Including the $6.03 tax charged on the fee, the total charge for not booking online was $51.03.
That’s 1,020 nickels, or 510 dimes.
“@MGMResortsIntl trying to phase out their Reservations department by slapping a $15 per night fee on every booking you make with a live agent in their call center is disgusting,” @HeatherBenson75 tweeted. “They do NOT care about their employees!”
“For seniors or those who prefer to speak to an actual person, this is obscene,” noted @702YankeeBabe in the tweet’s comments. “People shouldn’t have to pay to book a stay. Hit with parking and resort fees, what’s next? Fees for toilet paper?”
“Charging a booking fee per night is highway robbery,” added @buffalodazzler. “Not a good look.”
Junk Heaping
The push for full transparency in hotel fees — which can add hundreds of extra dollars to a final bill — resulted in the?No Hidden FEES Act of 2023?(H.R. 6543). Introduced by Young Kim (R-CA) and Kathy Castor (D-Fla.) last December, the bill would require hotel operators to include all mandatory fees when displaying or advertising the price for a reservation.
The bill passed by a whopping 384-25 vote in the GOP-controlled US House of Representatives on June 11, and is now under consideration by the Senate, where the similar Hotel Fees Transparency Act – introduced by Amy Klobuchar (D-Minn.) and Jerry Moran (R-Kans.) in July 2023 — also awaits a full Senate vote.
If MGM Resorts responds to Casino.org’s request for a comment on this policy, we will update this story with that comment.
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Last Comments ( 2 )
This is typical MGM. They were the first to start charging to park at their properties. It doesn't matter how much you spend on dinner or in their stores, or lose or win in the casino you still have to pay. Now most of Vegas strip properties charge you to patronize their properties also. I have lived in Vegas for over 40 years. It makes me sick to see what the strip has turned into.
That doesn't look like any MGM folio I've ever received. It looks like an input screen for a reservations agent. Maybe MGM, maybe not. I guarantee there's context missing here.